How can I order

You can order easily using our online platform. When you find a product you need, you can add it to cart, go through the ordering process. After the order is ready, you will receive an order summary to your email.

Why should I buy online?
Speeding up the process. By ordering online you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time. 

Traceability: You will have easy access to all of your previous orders any time you want. 

What information should I input when ordering?
Our online ordering system will ask for all the important information you should submit.

What should I do if the payment is not accepted?
Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact us so we can manage the order manually.

What are the delivery charges?
Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements. You can see the shipping fees on the checkout process before the payment is made. 

What are the terms and conditions?
You check out the terms and conditions page.

How can I get offers of bulk amounts?
If there was a bulk order discount you will notice it when you are at the shopping cart, if not you can send us an email titled “offer request”. We will send you an offer. Please note that this feature should only be used for bulk quantity price requests

Can I cancel my order?
If you want to cancel your order for any reason, please do so before 24h of your order. After 24h your order should have already proceeded, please check our terms and conditions for more information.

Do you have the product in stock?
All the products which are shown on our site are available. Order lead time depends on the products and quantities. If a certain product is out of stock it should be mentioned in the product page.

How to contact customer service?
If you have a question regarding our online store (ordering, account questions, technical questions), please contact giftshakuk@gmail.com.  

Can i choose the background color ?
The customer can choose the background color and the design orientation, if the order is placed without any note/request Gift Shack designers will choose the background color, design margins, design orientation , etc ...

Can I return a product?
Please check the Return and refund policy in terms and conditions page.

Security?
Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

HOW CAN I TRACK MY ORDERS & PAYMENT?

All orders can be tracked in https://www.17track.net/en enter your tracking number and you should be able to track your order down.

 HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Delivery time is usually mentioned in the product description, in general, it takes 2 to 4 weeks to receive the order depending on the product, for personalized products it take a little more time to process than normal items.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

HOW DO YOU SHIP MY ORDERS?

Depending on your shipping address, we choose the most secure and convenient shipping method to deliver your goods.

 

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?

While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Samplestore.com system for your order.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

We accept Credit/Debit cards and Paypal payments.

WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

Sample ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired samples, it is recommended that you make your payment within the checking out period.

WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

Where a claim of defect or damage is made please contact Giftsshack and provide a photo/short video proving and explaining the problem, Giftsshack will send you a replacement and notify you with instructions to deal with the damaged item. You shall be entitled to a refund of any reasonable return postage charges. Please note that Giftsshack shall not be liable for any goods that have been damaged due to misuse or are returned without their original packing.

WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/EXPIRED/WRONG SAMPLE/MISSING SAMPLES?

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away, please contact us and we will take care of such case.

I AM HAVING PROBLEMS ACCESSING THE STORE. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?

As GiftsShack uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store:

1. Microsoft Internet Explorer Version 10 onwards.

• Download the latest Microsoft Internet Explorer at: http://windows.microsoft.com/en-us/internet-explorer/download-ie

2. Mozilla Firefox Version 10 onwards.

• Download the latest Mozilla Firefox at: https://www.mozilla.org/en-US/firefox/new/

3. Google Chrome Version 12 onwards.

• Download the latest Google Chrome at: https://www.google.com/chrome/browser/desktop/

In addition, please ensure that your Javascript and Cookie is enabled on your browser.

 WHAT should do if I want a product that is not available in the store?

Our experts search the markets for the best products for you if it happened that you wanted a product that’s not available on our store please contact us and we will let you know if we can provide it for you.